Missing Freeview TV Guide infomation

On-screen TV Listings Now Working

We’ve had a couple of messages from Freeview users not getting their TV listings information over Freeview:

“On our TV Guide we can get all channels but no synopsis detailing programme on some, what do we do?” (Wendy Sivyer)

“Please can you tell me why I cannot get my tv guide on my ALBA digital recorder? If I cannot get the guide I cannot record. Is there a way around it?” (Sandra Sparkle)

Why the Guide isn’t working

The TV listings information is used to populate the EPG (Electronic Programme Guide) and the information comes in over-the-air as data with the Freeview channels.

If you’re not getting the TV guide information, it may mean that your Freeview receiver isn’t getting a signal from the service that transmits the programme information.

What to do

One of the first things to try, is rebooting the Freeview box – Disconnect the mains power for 30 seconds and reconnect the power. Leave it a while for the box to get the information

It’s also worth performing a “re-tune” – From the box on-screen menu, perform a channel scan to make sure that all of the Freeview channels are stored in the receiver correctly.

Note that the programme information can take a while to be received, so allow 10 minutes before checking to see if the programme listing data is coming in.

If you’re still getting no luck, some other thoughts:

• Are you getting all of the Freeview channels?
• Are you getting a good signal?
• Are other Freeview receivers in your house having the same problem, or is it just one box?
• Has anything changes that may have caused the problem?

Still having a problem? Add a comment below, including the make and model of receiver, and your postcode (to check Freeview coverage)