TV not picking up Sky HD via HDMI

Question

I have a new SKY HD box and have been trying to connect to my Sony Bravia 32D-3000 via HDMI with no success. When I try to select from the source list, the HDMI device list is greyed out. I can connect using SCART, but this is not HD. Any suggestions?

Submitted by: David Mitchell

Our Answer

Connecting a Sky+ HD box to an HD TV set via HDMI should just work. There’s normally no need to alter any settings.

If you’re unable to get your TV set to recognise the HDMI feed from the Sky box, here are a few things to try:

• With the box connected to the TV, try switching the set-top box off and on again
• Try switching the TV set off and on again with the Sky box connected
• Try rebooting the Sky+ HD box (by removing the mains plug for 30 seconds)
• Using a temporary SCART connection, make sure the Sky+ HD box output is set to one of the HD resolutions, 720 or 1080. You do this using Settings > Picture> HD Resolution
• Try connecting to a different HDMI socket on the TV (if your TV has one)
• Try connecting with a different HDMI lead (in case there is a problem with the lead)
• Try connecting another HD device to the TV set (to confirm that the TV and lead are OK)

Still not working?

If you’re still having a problem, check your TV’s manual in case there’s some other step you need to take with that particular make/model to get HD working. Each TV is different, so you have may to go through the on-screen menu options and/or the manual to see if there is anything special needed for your TV set.

Other Suggestions

If you’re still having a problem, you need to determine whether the problem is with the Sky box, the HDMI lead, or the TV. You can do this by:

• Try a different HDMI lead
• Try connecting a different HD source in the TV
• Try connecting the Sky box on another HD TV